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TCPA Violation and Regulatory Response: Case Study

13 minPRO
5/6

Key Takeaways

  • Automated SMS to skip-traced numbers without prior consent creates TCPA liability of $500-$1,500 per message.
  • A 5,000-message non-compliant campaign theoretically exposes the sender to $2.5M-$7.5M in statutory damages.
  • TCPA compliance requires prior consent, DNC scrubbing, real-time opt-out processing, and sending time restrictions.
  • Manual one-to-one texting carries lower TCPA risk than automated bulk SMS for initial outreach to unconsentented contacts.
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Test Your Knowledge

1.What is operational risk?

2.What is a risk register?

3.What is the Recovery Time Objective (RTO)?