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CRM Risk, Compliance, and Resilience Recap

13 minPRO
6/6

Key Takeaways

  • Data governance transforms ad hoc data management into a systematic, auditable program.
  • TCPA and CCPA compliance requires documented consent, DNC management, and consumer request processing.
  • Breach prevention controls and cyber insurance protect against the $120K-$150K average cost of small business data breaches.
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Test Your Knowledge

1.What is the statutory damage range per message for TCPA violations involving automated SMS marketing?

2.How quickly should CRM access be revoked when an employee leaves the business?

3.What is the recommended frequency for testing CRM data backup restoration?