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CRM Resilience and Business Continuity

13 minPRO
4/6

Key Takeaways

  • Three resilience layers: automated backups, redundant contact access, and manual process documentation.
  • Business continuity plans should cover the five most likely disruption scenarios with maximum tolerable downtime for each.
  • Test continuity plans quarterly (tabletop), semi-annually (functional), and annually (full-scale).
  • Update the BCP whenever the tech stack, team composition, or business model changes significantly.
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Test Your Knowledge

1.What is operational risk?

2.What is a risk register?

3.What is the Recovery Time Objective (RTO)?