Key Takeaways
- A 72-hour CRM outage cost $39,800 in lost deals, holding costs, and recovery labor.
- Weekly automated data exports to independent storage provide the foundation for outage survival.
- Contingency SOPs must be documented, practiced, and updated—not just written and filed.
- Integration error handling with queuing and retry logic prevents data loss during short outages.
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Test Your Knowledge
1.What is operational risk?
2.What is a risk register?
3.What is the Recovery Time Objective (RTO)?