Key Takeaways
- At 50+ deals/year, enterprise-grade CRM, accounting, and project management platforms replace small-business tools.
- Custom dashboards and API integrations replace Zapier at scale for reliability, throughput, and complex data transformation.
- A dedicated technology manager should be hired when monthly tech spend exceeds $3,000-$5,000 or the team exceeds 10 users.
- Enterprise technology budgets run 2-4% of gross revenue, justified by the operational leverage at high volume.
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Test Your Knowledge
1.What is operational risk?
2.What is a risk register?
3.What is the Recovery Time Objective (RTO)?