Key Takeaways
- The four exception criteria: Legitimacy, Fairness, Precedent, and Documentation.
- Exceptions that pass all four criteria are appropriate; those failing any criterion should be denied with explanation.
- Every exception (granted or denied) must be documented with criteria evaluation, decision, and rationale.
- Frequent exception requests for a specific policy suggest the policy itself needs revision.
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Test Your Knowledge
1.What are the four criteria for evaluating policy exceptions?
2.What does frequent exception requests for a specific policy indicate?
3.How should denied exception requests be communicated?