Key Takeaways
- Hybrid models (centralized underwriting + decentralized execution) balance quality control with local market responsiveness.
- Vendor scorecards with KPIs (on-time delivery, responsiveness, error rate) provide objective quality measurement.
- In-house vs. outsource decisions depend on portfolio size — outsource everything at 1-10 properties, selectively in-house at 15+.
- Legal and title functions should always be outsourced; property management and accounting are the first in-house candidates.
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Test Your Knowledge
1.What organizational model combines centralized underwriting with decentralized execution?
2.What KPIs should vendor scorecards track?
3.At what portfolio size should property management be considered for in-housing?