Key Takeaways
- Use rolling 12-month P&L for trend analysis to smooth lumpy transaction-based revenue.
- Classify marketing, deal costs, and operating expenses consistently—misclassification distorts CPD and profit metrics.
- Capitalize renovation costs as work-in-progress rather than expensing them in the month incurred.
- Monthly bank and CRM-accounting reconciliation ensures financial data integrity.
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Test Your Knowledge
1.What is operational risk?
2.What is a risk register?
3.What is the Recovery Time Objective (RTO)?